Terms & Conditions

Last updated: 28/07/2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of services provided by Marcia Medical & Cosmetic ("we", "our", or "us") and your use of our website. By booking treatments or using our website, you agree to these Terms.

2. About Our Services

We provide:

• Permanent makeup and cosmetic tattooing
• Medical micropigmentation and scar camouflage
• Scalp micropigmentation
• Skin rejuvenation treatments
• Injectable treatments
• Professional training courses

3. Appointment Booking and Consultation

Initial Consultation

All new clients must attend an initial consultation before any treatment. This consultation includes:

• Assessment of suitability for treatment
• Discussion of expectations and realistic outcomes
• Explanation of procedures, risks, and aftercare
• Patch testing where required
• Photography for treatment planning

Booking Requirements

To book treatments, you must:

• Be at least 18 years of age
• Provide accurate health and contact information
• Disclose any medical conditions or medications
• Agree to pre-treatment requirements (e.g., avoiding blood thinners)

4. Payment Terms

Consultation Fees

Consultation fees are non-refundable and must be paid at the time of booking. If you proceed with treatment, the consultation fee may be deducted from the treatment cost.

Treatment Payments

• Payment is required in full before treatment commences
• We accept cash, card payments, and bank transfers
• Payment plans may be available for certain treatments
• All prices include VAT where applicable

5. Cancellation and Refund Policy

Client Cancellations

• 48+ hours notice: Full refund or rescheduling available
• 24-48 hours notice: 50% refund, rescheduling available
• Less than 24 hours: No refund, rescheduling fee applies
• No show: Full payment forfeited

Our Cancellations

If we need to cancel your appointment, we will provide as much notice as possible and offer rescheduling or a full refund.

6. Treatment Conditions and Consent

Medical Suitability

You may not be suitable for treatment if you:

• Are pregnant or breastfeeding
• Have certain medical conditions (diabetes, autoimmune disorders, etc.)
• Are taking specific medications (blood thinners, retinoids, etc.)
• Have active skin conditions in the treatment area
• Have had recent cosmetic procedures in the treatment area

Informed Consent

You acknowledge that you have been informed of and understand:

• The nature and purpose of the treatment
• Potential risks and complications
• Expected healing process and timeline
• Aftercare requirements
• The possibility of additional sessions being required

7. Aftercare and Healing

Your Responsibilities

After treatment, you must:

• Follow all provided aftercare instructions
• Avoid specified activities (swimming, sun exposure, etc.)
• Use only recommended products on the treated area
• Contact us immediately if you have concerns about healing
• Attend any follow-up appointments as scheduled

Healing Expectations

Healing times vary between individuals. Initial healing typically takes 7-14 days, with full healing and final results visible after 4-6 weeks.

8. Results and Guarantee

Treatment Results

While we strive for excellent results, we cannot guarantee specific outcomes. Results depend on individual factors including:

• Skin type and condition
• Healing ability
• Adherence to aftercare instructions
• Lifestyle factors

Touch-up Policy

Most treatments include a complimentary touch-up session within 8 weeks of the initial treatment. Additional touch-ups may incur charges.

9. Photography and Marketing

With your written consent, we may use before/after photographs for:

• Treatment planning and records
• Marketing and promotional materials
• Training and educational purposes
• Website and social media content

You can withdraw consent for marketing use at any time.

10. Liability and Insurance

Professional Indemnity

We maintain comprehensive professional indemnity and public liability insurance as required by professional standards.

Limitation of Liability

Our liability is limited to the cost of the treatment provided. We are not liable for indirect or consequential losses.

11. Complaints and Disputes

Complaint Procedure

If you have a complaint:

1. Raise the matter directly with us within 14 days
2. We will investigate and respond within 28 days
3. If unresolved, you may refer to relevant professional bodies

Governing Law

These Terms are governed by English law, and disputes will be resolved in English courts.

12. Website Terms

Intellectual Property

All website content, including text, images, and designs, is protected by copyright and may not be reproduced without permission.

Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to systems
• Transmit harmful code or content
• Collect user information without consent

13. Data Protection

Your personal data is processed in accordance with ourPrivacy Policyand applicable data protection laws.

14. Training Courses

Course Terms

For training courses:

• Full payment is required before course commencement
• Cancellations must be made at least 14 days in advance for refund
• Certification requires completion of all course components
• Insurance and professional registration are your responsibility

15. Changes to Terms

We may update these Terms periodically. Significant changes will be communicated via email or website notification. Continued use of our services constitutes acceptance of updated Terms.

16. Contact Information

For questions about these Terms, contact us: